IEEE - Institute of Electrical and Electronics Engineers, Inc. - A customer/supplier partnership: groundwork for improved report card grades

Author(s): Selby, J.R. ; Walling, K.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 January 1992
Conference Location: Chicago, IL, USA
Conference Date: 14 June 1992
ISBN (Paper): 0-7803-0599-X
DOI: 10.1109/ICC.1992.268136
Regular:

Pacific Bell began using vendor report cards as a means to provide performance feedback in 1990. One of the elements of the report card specifically measures the vendor's responsiveness to... View More

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