20000-1-2013 IEEE Standard - Adoption of ISO/IEC 20000-1:2011, Information technology -- Service management -- Part 1: Service management system requirements

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Organization: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 3 June 2013
Status: active
Page(s): 1 - 48
ICS Code (Other services): 03.080.99
ICS Code (Information technology (IT) in general): 35.020
ISBN (Online): 978-0-7381-8428-9
DOI: 10.1109/IEEESTD.2013.6517857

Abstracts

Regular

ISO/IEC 20000-1:2011, a service management system (SMS) standard, is adopted by the IEEE in this standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements. This standard can be used by the following: 1) An organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled. 2) An organization that requires a consistent approach by all its service providers, including those in a supply chain. 3) A service provider that intends to demonstrate its capability for the design, transition, delivery, and improvement of services that fulfill service requirements. 4) A service provider to monitor, measure, and review its service management processes and services. 5) A service provider to improve the design, transition, delivery, and improvement of services through the effective implementation and operation of the SMS. 6) An assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in this standard.

Standard

ISO/IEC 20000-1:2011, a service management system (SMS) standard, is adopted by the IEEE in this standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements includethe design, transition, delivery, and improvement of services to fulfill agreed service requirements.This standard can be used by the following:- An organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled.- An organization that requires a consistent approach by all its service providers, including those in a supply chain.- A service provider that intends to demonstrate its capability for the design, transition, delivery, and improvement of services that fulfill service requirements.- A service provider to monitor, measure, and review its service management processes and services.- A service provider to improve the design, transition, delivery, and improvement of services through the effective implementation and operation of the SMS.- An assessor or auditor as the criteria for a conformity assessment of a service providers SMS to the requirements in this standard.

Document History

20000-1-2013 - IEEE Standard - Adoption of ISO/IEC 20000-1:2011, Information technology -- Service management -- Part 1: Service management system requirements
June 3, 2013 - IEEE - Institute of Electrical and Electronics Engineers, Inc.

ISO/IEC 20000-1:2011, a service management system (SMS) standard, is adopted by the IEEE in this standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, deliver...

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